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Tier-1 brand, generalist support title, mid-level band, metro location, and broad skillset increase competition.
Desktop support and IT service skills (AD, Windows, ServiceNow) are broadly transferable across industries.
Explicit 4–6 years requirement and specific technical skills create moderate filtering without strict certification mandates.
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Independently resolve moderate technical issues related to hardware and software using established protocols and customer interactions.
Provide detailed, accurate responses on product features, specifications, repairs, and service entitlements including extended warranties.
Collaborate with teams and contribute to process improvements aligned with global standards, ensuring data confidentiality and quality enhancement.
4-6 years of related work experience in technical or remote support, telephone support, or related customer technology environments.
High School Diploma/GED or Higher Secondary education or equivalent work experience required.
Familiarity with IT tools and technologies such as Active Directory, ITSM, Windows 10, Azure, ServiceNow, and scripting is expected.
Work Type: Full time; Shift: No shift premium for India location.
Experienced in handling customer technical support involving moderately complex problem resolution with minimal supervision.
Comfortable operating within cross-functional environments involving clients, programmers, QA testers, and managers.
Capable of contributing to process standardization and quality initiatives aligned with enterprise-level strategies.