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Tier-1 brand, common ops supervisor title, mid-level experience, and metro location increase competition.
Role requires banking disputes knowledge and supervisory experience, making cross-industry transferability low (high sensitivity).
Explicit 2-5 years with supervisory requirement and Disputes domain expertise raises shortlisting strictness to high.
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Lead and manage a team of 16 employees providing operations support services, focusing on Disputes investigation activities.
Ensure seamless delivery of operations support aligned with Citi processes, including coaching, training, and performance management.
Act as subject matter expert (SME) for senior stakeholders, handling routine operational problems and serving as backup for the manager as needed.
2-5 years of related business experience with at least 1 year in a supervisory role.
Bachelor’s degree or equivalent experience required.
Proficient in Microsoft Office; comprehensive knowledge of Disputes process.
Shift availability for 24*7 operations including late night IST shifts.
Experienced in managing mid-sized operations teams with direct coaching and performance management responsibilities.
Capable of independent judgment and autonomy in operational decision-making within established procedures.
Comfortable working in a 24/7 shift environment with demonstrated proactive leadership in dispute resolution operations.