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Common mid-level sales role, metro location, and broad IT services skillset drive high competition.
Role requires IT services and enterprise sales experience, making industry-specific background moderately important.
Explicit 3–7 years requirement and required enterprise IT sales experience create moderately strict shortlisting.
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Own the full lifecycle management and growth of assigned SMB and Enterprise accounts, focusing on customer retention, renewals, and revenue expansion.
Identify and close upsell and cross-sell opportunities across AI, cloud, managed services, cybersecurity, digital transformation, and marketplace solutions to increase ARR and CLV.
Coordinate with technical, delivery, and business development teams to ensure customer satisfaction, timely issue resolution, and accurate revenue forecasting.
3-7 years of experience in Account Management, Customer Success, or B2B Sales.
Bachelor’s degree in Business, Marketing, IT, or related field.
Experience managing SMB and Enterprise customers in IT services, cloud, AI, SaaS, or managed services preferred.
Work Experience Required: 3-7 years
Experienced in managing strategic SMB and Enterprise IT services accounts involving complex solutions like AI, cloud, and cybersecurity.
Demonstrates strong commercial negotiation skills with ability to manage contract renewals and pricing within guidelines.
Has practical experience coordinating cross-functional teams to support customer success and growth in a B2B sales environment.