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Tier-1 brand, mid-level generalist support title, and metro location drive high competition.
Java and integration skills are transferable, but Salesforce Data Cloud/Agentforce preferences increase domain specificity.
Explicit 2+ years, mandatory Java debugging skills, and customer-facing requirements create moderate filtering.
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Onboard new customers post-sale through technical discovery and personalized onboarding plans to ensure smooth transition and early wins.
Proactively drive faster product adoption by identifying gaps, demonstrating features, and owning measurable technical outcomes such as time-to-production acceleration and integration reliability.
Provide mission-critical technical support for complex Salesforce platform issues, including data integrations, API challenges, and AI/Agentforce implementations, while promoting engineering best practices and translating technical friction into product feedback.
Bachelor’s degree or strong background in Computer Science or related engineering discipline.
Proficiency in Java programming with 2+ years of experience debugging/troubleshooting Java applications.
Experience in explaining complex technical issues to non-technical audiences and driving stakeholder alignment.
Customer-facing technical support or related role experience preferred; Work Experience Required: Minimum 2+ years in relevant technical roles.
Technical operator comfortable balancing engineering diagnostics with consultative customer engagement and onboarding responsibilities.
Experience or interest in AI/LLM technologies, conversational AI, and Salesforce Data Cloud or Agentforce platform is advantageous.
Effective communicator able to translate business objectives into technical recommendations and capable of working in fast-paced, pressure environments with cross-functional teams.