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Tier-1 brand and metro location increase competition despite Salesforce specialization reducing applicant pool.
Salesforce technical skills are transferable across industries, but Revenue/Service Cloud domain knowledge raises sensitivity.
Explicit 6+ years requirement plus mandatory Salesforce, Apex, integrations and ITIL skills tighten shortlisting.
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Provide production support and administration for Salesforce Sales Cloud, Service Cloud, and Revenue Cloud applications, including troubleshooting and resolving application and integration issues.
Maintain system stability by configuring users, roles, profiles, security settings, workflows, and reports, while supporting data management and automation initiatives.
Collaborate with development and cross-functional teams to resolve incidents, support releases, identify recurring issues, and drive process improvements and automation.
6+ years of experience in Salesforce Administration, Application Support, or Production Support.
Strong hands-on experience with Salesforce Sales Cloud, Service Cloud, and Revenue Cloud.
Proficiency in Salesforce security model, SOQL, Data Loader, Apex debugging, Flows, Workflows, and integrations (REST/SOAP APIs).
Work Experience Required: Minimum 6 years explicitly mentioned in the JD.
Experienced in operating in fast-paced, high-collaboration environments with a focus on production support and operational excellence.
Skilled in technical troubleshooting and customer support with strong stakeholder management abilities.
Familiarity or exposure to AI-driven automation, including Agentic AI or AI-assisted operational workflows.