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Remote role, metro location, generalist operations title, and broad P2P requirements increase candidate competition.
P2P and procurement operations skills are transferable across sectors but require domain-specific knowledge.
Explicit 8-10 years requirement, mandatory P2P, leadership, and platform skills tighten shortlisting.
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Lead and manage a pod of 4–5 Tier 1 Operations Analysts ensuring daily SLA targets and KPI adherence (volume, accuracy, cycle time, escalation rates).
Serve as primary escalation point for Tier 1 issues and manage shift handoff governance to maintain 24x6 operational continuity.
Conduct operational execution support during peak times, quality assurance audits, SOP compliance, and talent development within the pod.
8-10 years experience in operations, supply chain, procurement, or shared services with team lead or senior analyst exposure.
Bachelor’s Degree in finance, economics, or supply chain management related discipline.
Strong understanding of P2P processes (PO management, invoice matching, goods receipt, payments).
Must be comfortable working rotating shifts in a 24x7 follow-the-sun model.
Experienced leader capable of managing small teams in fast-paced, process-driven environments with strong coaching and performance management.
Analytical and data-driven decision maker with ability to interpret KPIs and manage escalations effectively.
Proficient in enterprise platforms with the ability to quickly master the Ascend system and enforce SOP compliance.