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Common operations title, mid-level experience, metro location, and broad requirements drive high competition.
Requires transport operations experience and regional language skills, moderately limiting cross-industry transferability.
Explicit 3+ years requirement, language fluency, and 24/7 shift flexibility create moderate candidate filtering.
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Oversee live bus operations in Bangalore, ensuring smooth, on-time coordination between drivers, hosts, and internal teams.
Manage and track operational issues using Salesforce tickets, ensuring timely resolution and escalation of incidents.
Handle crisis situations swiftly to minimize disruptions and coordinate cross-functional teams for end-to-end issue resolution.
Bachelor's degree required.
3+ years of hands-on experience in customer service, intercity travel operations, or related field.
Fluency in Telugu and English mandatory; additional South Indian languages and Hindi are a plus.
Flexible to work 24/7 rotational shifts including weekends; basic Excel skills; Salesforce experience strongly preferred.
Experienced operational executive comfortable with real-time, high-pressure environments and multitasking multiple priorities.
Strong communicator capable of coordinating between diverse teams and managing crisis situations efficiently.
Detail-oriented and proactive with prior exposure to travel operations or customer service in intercity transport domain.