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Well-known employer, metro location, and generalist delivery role attract many qualified applicants.
Delivery skills transferable across industries but ITIL and telecom third-party experience creates moderate domain bias.
Mandatory ITIL certification and domain delivery/third-party management requirements increase screening rigor.
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Manage end-to-end implementation of technical solutions ensuring adherence to roadmap, time, and budget constraints.
Coordinate multiple medium or large technical delivery projects, handling risk, issue resolution, and stakeholder communication.
Mentor and lead a diverse team to deliver technical projects that generate customer benefits across a portfolio.
ITIL Foundation certification or equivalent with knowledge of incident management and related ITIL practices.
Experience managing complex third-party relationships within delivery programs, including risk management.
Demonstrated team management skills supporting engagement and operational stability.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing multiple complex technical deliveries with strong stakeholder coordination capabilities.
Effective communicator capable of simplifying complex plans for senior stakeholders and making decisions under ambiguity.
Customer-focused with demonstrated ability to improve team and service performance while resolving technical delivery problems.