Back
Mid-level AI engineer title, metro location, and broad generalist skillset create high candidate competition.
Role requires niche agentic AI, ITSM, and enterprise integration experience, so cross-industry transferability is low.
Explicit 3+ years plus mandatory platform and integrations experience make screening highly restrictive.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Design, build, and operate AI-driven IT operations workflows to improve self-service adoption, reduce ticket volumes, and shorten time to resolution while ensuring governance and security.
Lead technical investigation, architecture, and maintenance of agentic AI agents, workflows, apps, and AI functions for incident and service request automation within enterprise ITSM environments.
Integrate and troubleshoot APIs, identity systems, and enterprise tools (e.g., Microsoft 365, Nexthink, Okta) to enable event-driven ITSM automation and monitor operational performance via dashboards and analytics.
3+ years of experience as an AI Engineer or AI Ops Engineer.
Expertise in AI-assisted ITSM automation and hands-on experience with agentic AI studios (agents, workflows, apps, AI functions, integrations, triggers).
Strong knowledge of IT service management processes (Incident, Request, Change, SLAs) and enterprise integrations using REST/SOAP APIs, OAuth 2.0, and authentication flows.
Proficiency in JavaScript and automation scripting; familiarity with Microsoft 365 Graph API integrations and enterprise IT environments.
Experienced in deploying and managing AI-driven ITSM automation and intelligent chatbots in dynamic, fast-paced enterprise environments.
Skilled in multi-tool integration across ITSM, identity, and endpoint management platforms such as ServiceNow, Nexthink, Okta, and IAM tools.
Technically adept in prompt engineering, workflow orchestration, event-driven architectures, and knowledgeable about governance, auditability, and compliance in AI-initiated operations.