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Tier-1 SaaS brand, common CSM role, and metro location increase applicant competition.
Customer Success skills transfer across tech/SaaS but product and domain knowledge moderately constrain fit.
No explicit years or mandatory certifications and only preferred SaaS experience, so filters are not strict.
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Act as a strategic trusted advisor for Mid-Market and Enterprise clients, driving product adoption and long-term retention.
Prevent churn and identify expansion opportunities by analyzing customer workflows and recommending optimizations.
Lead customer engagement activities like QBRs/MBRs/EBRs and collaborate cross-functionally to enhance the overall customer journey.
Experience in SaaS Customer Success preferred but not strictly specified.
Strong communication skills with the ability to present complex technical concepts clearly.
Experience managing relationships with Mid-Market and Enterprise clients.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling diverse client portfolios with consultative, advisory approach to drive business impact.
Skilled in mapping customer business use cases to architect tailored product solutions.
Data-driven with the ability to track key metrics like Product Adoption and Customer Retention and own customer health reporting.