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Tier-1 brand, generic operations title, metro location, and broad non-niche requirements increase applicant competition.
Role requires bank-specific fraud, Visa, and regulatory knowledge, reducing cross-industry transferability.
Minimal years requirement but regulatory and Visa knowledge required, so moderate shortlisting strictness.
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Support and manage fraud and claims operations by capturing customer claim details, conducting research, and providing claim status updates.
Investigate and resolve suspected fraud-related transaction disputes, ensuring compliance with Regulation E and company policies.
Perform operational accounting tasks including ledger maintenance, financial reporting, account reconciliations, and billing support related to claims.
6+ months of customer service support experience or equivalent via work experience, training, military, or education.
Ability to review complex claims applying regulatory and VISA rules accurately.
Strong data entry, verbal and written communication skills required.
Work Experience Required: 6+ months of customer service support experience or equivalent.
Experienced in fraud claims investigation with knowledge of banking regulations and VISA rules.
Comfortable working in a fast-paced, quality-driven environment with multitasking and strong attention to detail.
Capable of applying analytical and accounting skills for operational accounting support and financial data handling.