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Tier-1 brand, generalist operations role, Bangalore metro night-shift, and broad non-specialized requirements drive high competition.
Role requires banking-specific fraud and compliance knowledge, reducing cross-industry transferability.
Minimal explicit experience but regulated banking compliance and shift requirements enforce moderate shortlisting strictness.
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Support and document customer claims by capturing all relevant information and conducting investigative research on complex account activities.
Monitor and identify fraud patterns by reviewing account histories and check images to ensure compliance with procedural steps.
Perform routine customer support tasks in a call center setting, including answering incoming calls during US night shifts and escalating issues to experienced team members as needed.
Minimum 6 months of customer service support experience demonstrated through work, training, military experience, or education.
Ability to work rotational shifts including weekends and complete US night shifts (Indian night time).
Must adhere to all procedural steps and risk compliance requirements related to fraud and claims operations.
Work Experience Required: At least 6 months in customer service support or equivalent.
Experienced in handling detailed customer interactions involving claims and fraud investigations within a structured call center environment.
Capable of balancing customer service with strong investigative and compliance-focused research.
Comfortable working flexible, rotational shifts aligned to US business hours and escalation protocols.