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Mid-level, Bangalore location and generalist senior software/support title increase applicant competition.
Embedded, real-time and regulated platform support demands domain-specific experience, limiting cross-industry transferability.
Explicit 5+ years and mandatory embedded/Linux/C++/Kubernetes skills create strict technical filters.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments, including diagnostics, issue reproduction, root-cause analysis, and workaround development.
Support complex customer environments like lab, integration, platform, and certification-related contexts following customer processes.
Document solutions, develop knowledge bases, mentor engineers, escalate product or security issues within defined role boundaries without making architectural or compliance decisions.
5+ years of relevant experience in troubleshooting embedded systems, Linux, real-time systems, cloud-edge platforms, and software integration.
Strong skills in analyzing logs, configurations, technical symptoms, and environments.
Experience with case management, ITSM tools, support workflows, escalation, customer communication, and knowledge documentation.
Familiarity with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
Experienced in embedded software support, escalation engineering, or technical account/platform support roles involving complex and regulated customer environments.
Skilled at structured problem-solving and technical investigation across multiple platform and software layers in customer-defined support systems.
Comfortable operating within defined role boundaries and escalation procedures without ownership of architectural, certification, or compliance decisions.