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Metro location and a generalist software-engineer title with seniority but embedded-cloud specialization increases competition moderately.
Embedded, real-time, and cloud-edge focus makes candidates industry-specific and less transferable.
Explicit 8+ years requirement plus mandatory embedded/Linux/Kubernetes/DevOps skills creates strict filters.
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Act as technical interface supporting software product engineering engagement; manage issue triage, diagnostic coordination, and case lifecycle within customer-defined workflows.
Collect, validate, and document technical data including logs, configurations, and reproduction steps for support and engineering escalation.
Coordinate with support levels, product engineering, DevOps, testing, and platform teams to analyze, escalate, and resolve issues; contribute to knowledge documentation and process improvements.
8+ years experience in troubleshooting software-product support, embedded systems, Linux platforms, real-time or cloud-edge software environments.
Familiarity with Git, Kubernetes, container orchestration, DevOps tooling, ITSM or case-management tools, and customer support workflows.
Strong written and verbal communication skills to engage engineering, support, delivery, and customer stakeholders.
Work Experience Required: 8+ years in relevant technical roles as described.
Experience supporting customer-facing product technical services including triage, diagnostic support, and escalation.
Background in embedded software, Linux kernel environments, device drivers, real-time operating systems, or cloud-edge platforms.
Knowledge of C/C++, Python, shell scripting, debugging tools, and previous experience with regulated or safety-critical software systems (automotive, aerospace, industrial, telecom, intelligent-edge).