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Mid-level Salesforce BA in metro Pune at a known payments firm attracts many qualified candidates.
CRM and Salesforce skills are transferable across industries, but platform-specific experience creates moderate bias.
Explicit 3–6 years and mandatory Salesforce platform experience impose moderate screening filters.
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Support enterprise-wide Salesforce implementation and optimisation across lines of business.
Own requirements gathering, process analysis, and translating business needs into detailed user stories and functional specs for Salesforce solutions.
Collaborate with stakeholders and delivery teams to ensure solutions meet business goals and enable operational efficiency, including supporting agile delivery and UAT.
Minimum 3+ years as a Business Analyst with Salesforce implementations, enhancements, or transformations.
Strong knowledge of Salesforce platform, especially Sales Cloud and Service Cloud.
Experience with process mapping, user stories, acceptance criteria, and requirements documentation.
Familiarity with Agile methodologies (Scrum, Kanban, SAFe) and experience supporting testing and UAT activities.
Experienced in bridging business and technical teams to deliver Salesforce solutions that drive operational and customer outcomes.
Skilled in stakeholder engagement across business, operations, and technology functions.
Comfortable working in agile environments and managing deliverables using tools like JIRA.