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Metro-based generalist L1 IT operations role with broad skill requirements, attracting many qualified applicants.
Skills like desktop, networking, and ITIL are broadly transferable across industries.
Moderate due to multiple mandatory operational skills and ITIL/service management expectations, but no explicit years requirement.
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Provide end-user IT support across desktop, network, telephony, and applications ensuring timely resolution per SLA.
Own incident, problem, and ticket management using ITIL frameworks and maintain compliance with standards like COPC and ISO 27001.
Manage site IT operations including device hardware/software troubleshooting, IT service delivery, shift management, and coordination with multiple IT teams and clients.
Experience Required: Not explicitly mentioned in the JD.
Hands-on expertise in ITIL-based service management including Problem Management, Incident Management, and RCA.
Technical skills in Windows 7 & 10 OS troubleshooting, MS Office, Outlook, Skype for Business, antivirus, VPN, WiFi, and hardware replacement.
Willingness to work rotational night shifts in a 24/7 environment and be located in Hyderabad (IND Hyderabad - LSR Tudor 19th Flr (CIND)).
Experienced in site-level IT operations, IT service delivery, and shift management in a large, multi-platform environment.
Strong troubleshooting skills across desktop computing, network, server, and voice infrastructures with knowledge of tools like Bigfix, Tivoli, and Active Directory.
Capable of managing SLA/SLO compliance, coordinating globally dispersed teams, and handling high-impact IT issues in a regulated environment requiring strict adherence to security and compliance standards.