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Known fund-administration brand, metro location, and a mid-level generalist operations manager role increase applicant competition.
Highly specialized transfer agency and fund administration skills limit cross-industry transferability.
Domain-specific fund administration, AML, and audit experience expected though no explicit years, implying medium strictness.
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Oversee global Investor Solutions operations from India GSC, ensuring governance, compliance, and audit readiness for client/investor reporting.
Drive operational excellence including training, risk management, incident management, control gap identification, and process automation within transfer agency systems.
Lead client service delivery and engagement, acting as senior escalation point for client/regulatory issues, managing audits, and partnering with product, technology, and onshore teams.
Experience managing operations within fund services or investor solutions: Not explicitly mentioned in the JD but role seniority implies significant domain experience.
Strong knowledge of operational governance, controls, audits, and regulatory compliance.
Ability to liaise with global stakeholders across client service, technology, product, and leadership teams.
Work Experience Required: Not explicitly mentioned in the JD
Experienced in managing large-scale investor services or fund administration operations with global coordination across offshore and onshore teams.
Demonstrates strong capability in governance, risk management, and driving process improvements, including automation and digital adoption.
Proven ability to engage at senior client and audit forums, handling escalations and supporting strategic initiatives within investor solutions.