Back
Tier-1 brand and remote role increase interest, but niche ServiceNow certifications limit candidate pool.
ServiceNow platform and module experience strongly limit transferability without prior platform-specific consulting background.
Explicit senior experience and mandatory ServiceNow certifications create strict screening and firm technical requirements.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead functional discovery and process workshops to define and optimize client-specific ServiceNow business process solutions across multiple modules (ITSM, ITOM, HRSD, CSM).
Capture and document detailed business requirements, user stories, and develop end-to-end process flows to support solution design and delivery.
Support client engagements throughout the project lifecycle including test plan execution, UAT facilitation, training delivery, and stakeholder demos to ensure alignment and platform adoption.
7+ years of experience in ServiceNow consulting with hands-on expertise in multiple modules.
5+ years of business analysis experience including requirements gathering, process mapping, and stakeholder engagement.
Required certifications: Junior (CSA + 1 CIS-any), Intermediate (CSA + 1 CIS-any), Senior (CSA + 1 CIS-any + CTA).
Work Experience Required: 7+ years ServiceNow consulting; notice period not explicitly mentioned in the JD.
Experienced in leading client workshops and translating business needs into actionable ServiceNow solutions across modules.
Strong familiarity with Agile methodologies and Scrum team support (1 to 2 years).
Able to serve as a trusted advisor working across IT and business stakeholders to drive organizational readiness and solution adoption.