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Remote and generalist BA title increase competition, while Japanese language requirement narrows the candidate pool.
Strong Japanese language and ITSM focus make cross-industry transfers limited and domain-sensitive.
Mandated strong Japanese proficiency plus ITSM/tool familiarity are firm filters, but no explicit years requirement.
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Act as liaison between Japanese business stakeholders and technical teams for automation and digital solutions.
Gather and translate business requirements into clear functional specs and support throughout the solution lifecycle.
Perform initial IT ticket triage, monitor incident/service requests, and coordinate resolution and UAT activities.
Fluent Japanese language skills for stakeholder communication.
Experience with IT ticketing or ITSM tools (e.g., ServiceNow, Jira).
Understanding of Incident, Service Request, Problem, and Change Management processes.
Work Experience Required: Not explicitly mentioned in the JD.
Strong business analyst comfortable working directly with Japanese stakeholders and technical teams.
Good understanding of IT concepts, software delivery/support, and ticket management processes.
Familiarity or exposure to automation platforms like UiPath, Microsoft Power Platform, or RPA technologies.