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Generalist senior operations head title, broad skillset and unspecified location increase candidate competition.
Operations skills are transferable, though project-based industry preference increases domain specificity.
Explicit 10–15 years requirement plus preferred senior operations experience and industry preference make shortlisting strict.
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Oversee end-to-end operations across multiple departments including Sales, Design, Purchase, Execution, Accounts, HR, and Marketing ensuring operational efficiency.
Drive cross-functional coordination, implement and monitor SOPs, SLAs, KPIs, and accountability systems to improve processes and ensure timely execution of projects and management priorities.
Prepare and present MIS and operational reports to senior management; handle escalations and coordinate with vendors to maintain timelines and service standards.
Bachelor's degree in management, business administration, engineering, architecture, interior design, or related field.
10–15 years of experience with minimum 5 years in a senior operations or management role preferred.
Experience in interior design, turnkey projects, real estate, construction, architecture, or other project-based industries preferred.
Strong expertise in operations management, SOP development, KPI & MIS management, cross-functional team leadership.
Experienced operations leader with a track record of independently driving discipline, accountability, process efficiency, and execution across organizations.
Comfortable working closely with senior management and directors to convert decisions into actionable plans and track execution.
Data-driven, highly organized, and capable of managing operational performance metrics, resource planning, and cost optimization in project-based environments.