Back
Mid-level generalist program role with broad operational skills attracts many qualified applicants.
Operations and program skills transfer across industries, though BGV-specific experience increases domain sensitivity.
Explicit 5–8 years requirement plus domain operations and leadership needs moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own end-to-end operations and service delivery for assigned enterprise clients, ensuring adherence to BGV-specific SLAs, workflows, and quality standards.
Manage and lead a dedicated Background Verification (BGV) team assigned to clients, driving productivity, quality, accountability, and resource planning.
Conduct client reviews, handle escalations, drive root-cause analysis on operational issues, and implement continuous improvements to enhance TAT, quality, and overall client experience.
5–8 years of experience in Operations, preferably managing enterprise or large-volume accounts.
Proven experience managing a dedicated team within operations.
Strong knowledge of TAT, SLA adherence, quality metrics, productivity tracking, case ageing, and operational dashboards.
Proficiency in Excel/MIS and operational reporting; prior BGV operations experience is preferred but not mandatory.
Experienced in fast-paced, high-volume Background Verification (BGV) operational environments with complex client-specific workflows.
Capable of strategic client management including senior-level engagement and stakeholder management to ensure service excellence.
Demonstrates leadership in team management, problem-solving with data-driven insights, and driving operational execution that aligns with business SLAs and quality goals.