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Brand recognition and metro Bangalore location with a mid-seniority operations role create moderate applicant competition.
Role requires specific US healthcare, benefits configuration, and claims testing experience, reducing cross-industry transferability.
Explicit 8–12 years requirement plus mandatory US healthcare domain and people-management skills make shortlisting stringent.
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Manage day-to-day operations of US healthcare processes ensuring adherence to performance metrics including AHT, Utilization, Quality, TAT, and Productivity.
Lead capacity planning including forecasting, assessing shortages, overtime management, and hiring or redeployment.
Maintain SOPs and training materials, conduct performance appraisals, drive quality management and process improvements, and collaborate with internal and external stakeholders.
8 to 12 years of experience in US healthcare process.
Bachelor's or Master's degree required.
Experience with Benefit Configuration and Claims Testing preferred but not mandatory.
Willingness to work flexible US shifts.
Experienced leader skilled in people management and operational management within US healthcare domain.
Strong analytical skills with proficiency in Excel, PowerPoint, and reporting.
Demonstrated ability in capacity planning, stakeholder management, and quality control processes including RCA & CAPA.