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Strong employer brand and metro location but niche US-healthcare requirement limits applicants.
Role requires specialized US healthcare and benefits knowledge, limiting cross-industry transferability.
Explicit 8-12 years and mandatory US healthcare expertise and people management increase filter strictness.
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Manage day-to-day operations of US healthcare processing teams including meeting metrics (AHT, Utilization, Quality, TAT, Productivity).
Lead capacity planning and forecasting, assess staffing needs including overtime and hiring requests, especially for Open Enrollment.
Drive operational management through performance appraisals, SOPs/training updates, inter-team collaboration, process improvements, and stakeholder liaison.
8 to 12 years of experience in US healthcare, specifically with US healthcare knowledge mandatory.
Bachelor's or Master's degree required.
Strong skills in Excel and PowerPoint essential.
Work location: Gurugram with willingness to work US shifts and flexibility for all shifts.
Experienced leader with demonstrated people management and operational accountability in US healthcare settings.
Adequate knowledge or experience in Claims Testing and Benefit Configuration advantageous.
Strong operational focus with skills in forecasting, stakeholder management, quality management, and process improvement.