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Mid-level generalist application-support role in a metro with broad skill requirements increases competition.
Core Java, SQL, Linux, and scripting skills transfer easily across industries, lowering background sensitivity.
Explicit 4–9 years and mandatory Java, SQL, Linux, and DB skills raise shortlisting strictness.
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Provide L2 support for business-critical production applications ensuring incident resolution within SLA.
Troubleshoot application, database, and system issues including root cause analysis and recommendations for fixes.
Support application deployments and operational activities, including developing simple enhancements and automation scripts.
4 to 9 years of experience in application support or development environments.
Bachelor's Degree in Computer Science or related field.
Proficient in Java (moderate coding), SQL with Oracle/DB2/Sybase or similar, Linux/Unix command-line and troubleshooting, and scripting with Shell, Python, JavaScript, or Perl.
Strong understanding of Data Structures, Computer Science fundamentals, and problem-solving in production support contexts.
Experience operating in production application support with responsibility for incident management and root cause analysis.
Ability to collaborate effectively with development, infrastructure, and business stakeholders to resolve issues and support releases.
Preference for candidates with background in Financial Services domain and familiarity with ITIL Incident/Problem Management and Big Data or cloud technologies.