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Mid-level, common production support role, metro location, and recognizable employer increase applicant competition.
Role depends on IBM i/RPG expertise tied to legacy platforms, limiting cross-industry transferability.
Requires niche IBM i/RPG skills and shift/on-call experience but lacks explicit years requirement.
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Provide Level 2 production support for IBM i / AS400 platform business-critical applications including incident resolution, system monitoring, batch operations, and controlled configuration/data changes.
Analyze and troubleshoot application and platform issues using RPG knowledge to support root cause analysis and coordinate with L3 development for permanent fixes.
Manage critical batch processing windows and operational recovery, ensuring service stability and compliance with change management and ITIL processes.
Strong working knowledge of IBM i / AS400 platform and RPG, RPGLE or RPG IV for troubleshooting and incident investigation.
Proven experience in a Level 2 application production support role supporting business-critical transactional systems and batch operations.
Experience with ITIL-aligned incident, request, problem and change management processes; experience with ServiceNow and Jira preferred.
Work Experience Required: Proven experience in Level 2 production support role; notice period not explicitly mentioned.
Experienced in supporting critical transactional systems and batch processing on IBM i / AS400 with strong operational recovery skills.
Comfortable working in ITIL-aligned, Agile environments with cross-team collaboration involving L1, L3, infrastructure, and business stakeholders.
Detailed-oriented with strong technical troubleshooting capability (RPG, SQL, job control) and disciplined incident, change and configuration management practices.