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Tier-1 brand, metro location, and mid-level generalist operations role drive high applicant competition.
Requires e-commerce fulfillment and 3PL experience, making background transferability across industries low.
Explicit 5–8 years, 3+ years managerial, and 2+ years domain experience make screening highly strict.
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Own the end-to-end order-to-delivery and post-order customer experience, focusing on speed, reliability, returns, refunds, and support resolution.
Drive improvements by treating customer support volume as a signal to fix root causes rather than just clearing queues.
Lead and scale a team of 10-15 builders, including hands-on coaching and building capabilities within the team.
5-8 years overall work experience.
At least 2 years in management consulting, strategy & operations, or startup/tech environment, preferably in e-commerce or logistics.
Minimum 3 years managerial experience leading teams.
B.Tech or MBA from a premium institute preferred.
Experience working cross-functionally with Product, Operations, third-party logistics, and senior leadership.
Strong analytical and structured problem-solving capabilities with demonstrated high ownership and bias for action.
Track record of founder or past-founder experience, or delivering high-impact (10x or zero-to-one) initiatives in previous roles.