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Mid-level TAM title, 4+ years, metro location, and broad post-sales technical skills increase applicant competition.
Product-specific MDM and mobility expertise raises domain bias, though TAM skills remain moderately transferable.
Explicit 4+ years plus enterprise post-sales, mobile OS, Windows Server, and networking requirements increase strictness.
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Own and maintain relationships with Enterprise customers managing up to approx. 5,000 licensed devices.
Deliver quarterly business reviews, onboard customers, and provide technical consultancy and support including escalation management and root cause analysis.
Create and maintain personalized business profiles, knowledge base documents, conduct discovery and requirement gathering calls to aid service delivery and product improvement.
Minimum 4+ years in advanced technical positions such as implementation specialist, technical support, or solutions architect with direct customer advocacy experience in post-sales or professional services.
Strong knowledge of mobile technologies and Android, Apple, Windows OS; robust understanding of networking concepts including TCP/IP, SSL/TLS, firewalls, routing.
Experience with Windows Server administration including LDAP/AD and troubleshooting.
Excellent English verbal and written communication skills; fluency in Hindi preferred.
Experienced in managing large enterprise customer accounts with technical consultancy responsibilities.
Comfortable working independently in complex IT environments with strong multitasking and documentation skills.
Strong technical acumen in mobility solutions, networking, and server administration with ability to translate complex technical information for varied audiences.