





Mid-level generalist TAM role with common four-year requirement and moderate employer brand.
Skills transfer across enterprise software roles but mobile-platform and product-specific expertise increases specificity.
Explicit 4+ years plus required technical post-sales experience and networking/Windows Server skills.
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Develop and maintain strong relationships with Enterprise customers having up to 5,000 licensed devices, ensuring effective onboarding and ongoing support.
Deliver Quarterly Business Reviews and technical consultancy, addressing customer requirements, product roadmap updates, and case escalations.
Manage customer-requested Root Cause Analyses, maintain business profiles with technical configurations, contribute to webinars, and facilitate discovery calls for paid or free professional services work orders.
Minimum 4+ years in advanced technical roles such as implementation specialist, technical support, or solutions architect with direct customer advocacy and engagement experience in complex IT environments.
Strong knowledge of mobility technologies and working knowledge of Android, Apple, and Windows operating systems.
Solid understanding of networking concepts including TCP/IP, certificates, SSL/TLS, firewalls, and routing; experience with Windows Server administration (LDAP/AD).
Excellent English communication skills; fluency in Hindi is a plus.
Experienced in post-sales or professional services roles interfacing with large enterprise customers, capable of handling technical documentation, training, and multitasking under competing priorities.
Comfortable working independently with minimal supervision, demonstrating strong problem-solving and analytical skills within complex IT and mobility environments.
Skilled in technical communication and able to explain complex concepts to diverse audiences, contributing feedback to product development teams.