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Generalist Data Scientist title, 3-year mid-level band, and metro location increase qualified applicant competition.
Analytics and BI skills are broadly transferable across industries, so background fit sensitivity is low.
Explicit 3-year CRM admin requirement plus mandatory Power BI and Excel skills create moderate shortlisting strictness.
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Manage and analyze Customer Care EMEA data to measure and track performance in direct and indirect markets.
Improve data capture and analysis processes within CRM and Power BI to enhance KPI management accuracy and visibility.
Provide actionable insights through trend analysis to anticipate risks and opportunities for department leaders.
Minimum 3 years hands-on experience with CRM system at Administrator level or above, demonstrated by company-issued certificate or work experience.
Expert proficiency in Excel and Power BI including programming skills.
Bachelor’s degree in business, computer science, data analytics, statistics, or related field.
Fluent in English language.
Experienced in managing and analyzing large datasets with strong data quality assurance skills.
Skilled in communicating complex data insights effectively to both technical and non-technical stakeholders.
Capable of collaborating cross-functionally across IT, marketing, and finance to support business objectives.