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Specialized senior ServiceNow role with metro location and recognizable brand, moderate applicant competition.
ServiceNow expertise transfers across industries but demands platform-specific ITSM and integration experience.
Mandatory 8+ years, platform certifications, and specific integrations enforce strict candidate filtering.
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Lead and oversee the ServiceNow Enterprise platform, including configuration of ITSM modules and CMDB/ITAM Repository.
Ensure ServiceNow platform health and performance stability, manage upgrades, and maintain system uptime.
Collaborate with stakeholders to gather requirements, drive compliance and governance, and create reports illustrating service performance.
8+ years experience supporting ServiceNow ITSM including administration, configuration, development, and upgrades in an enterprise environment.
Bachelor's degree in computer science, MIS, IT or equivalent certification/experience; ServiceNow Developer Certification strongly preferred.
Experience with ServiceNow integrations (LDAP, Active Directory, SSO), ITSM components (Incident, Change, Problem Management, ITAM, CMDB, Knowledge Management, Discovery, Service Mapping).
Work Experience Required: 8+ years in IT Service Management with ServiceNow; ITIL Foundations V3 or V4 Certification mandatory.
Experienced in managing complex ServiceNow instances with multi-vendor and managed service provider environments.
Demonstrated ability to formulate system scope, lead technical builds, perform upgrades, and maintain platform governance.
Strong understanding of ITSM processes and capability to translate technical details into user training and stakeholder communications.