Back
Strong employer brand and metro Hyderabad presence increase applicant density despite niche ITSM focus.
Requires specific ITSM, NOC/major-incident experience; transferable across industries but remains domain-specific.
Explicit 7–9 years plus mandatory ITIL, ServiceNow, Major Incident and 24x7 operations experience creates strict shortlisting filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own and lead end-to-end Incident Management and Major Incident Management (P1/P2), including cross-functional coordination and executive communications during global 24x7 infrastructure outages.
Govern Change Management processes aligned with ITIL, chair or support Change Advisory Board activities, and ensure compliance and continuous improvement of change governance.
Act as Shift Lead providing operational leadership, driving process improvements, and managing global infrastructure operations teams in a rotational shift model.
7–9 years experience in Infrastructure Operations, IT Service Management, NOC/TOC, or Enterprise Operations; experience leading Major Incident Management and Change Management governance.
Strong knowledge and hands-on experience with ITIL Incident, Change, Problem, and Major Incident Management processes and ServiceNow or similar ITSM platforms.
Experience managing 24x7 shift-based operations teams supporting Network, Server, Cloud, Storage, Virtualization, and Security technologies.
Mandatory 100% onsite work model with rotational shifts and week offs; must be able to participate in critical incident bridge calls outside normal hours.
Experienced Operations Lead capable of managing high-pressure major incident responses and multi-technology infrastructure outages across global time zones.
Proven ability to govern Change Management with strong executive communication and stakeholder management skills.
Operator with a process improvement mindset, adept at driving ITIL-aligned operational excellence and service reliability enhancements.