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Bengaluru metro and generalist SRE/IT operations scope raise applicant density despite senior 12+ years requirement.
ERP and enterprise application support focus limits transferability, making background fit moderately sensitive.
Explicit 12+ years plus mandatory ERP/IT operations and ITSM tool experience creates strict shortlisting filters.
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Ensure high availability, reliability, and performance of IT application portfolio by leading IT Operations and Application Support teams.
Develop and implement proactive monitoring, root cause analysis, and automation to drive IT operations process maturity and cost efficiencies.
Collaborate for solution design, risk management, documentation, mentoring, and deliver governance reporting on operational excellence metrics.
12+ years of experience in IT Operations and Support with 7+ years specifically in Service Delivery and 5+ years supporting ERP or enterprise applications.
Bachelor’s degree in Computer Science, Information Technology, or related field.
Strong problem-solving, data analysis, root cause analysis, and collaboration skills.
Experience with ITSM tools like ServiceNow or JIRA preferred but not explicitly required; SDLC/Agile experience preferred.
Experienced in managing large IT Operations teams focused on application support and solution reliability with measurable service uptime ownership.
Strategic operator who drives process improvements, automation, and risk mitigation to optimize support efficiency and stability.
Proficient in cross-functional collaboration with technical and business stakeholders to translate operational metrics into governance reporting.