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Metro location, mid-level engineer title, and moderate brand recognition increase applicant competition.
Moderate transferability: core virtualization and Windows skills transfer, but Veeam product support adds domain specificity.
Moderate due to required virtualization, Windows Server, networking, and product-support technical skills.
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Perform troubleshooting and log analysis for virtualization backup issues involving Veeam and third-party components from Microsoft and VMware.
Own customer support cases end-to-end, including problem resolution, configuration correction, defect identification, and customer education.
Document all customer interactions accurately within SLA in CRM systems.
Fluent English communication skills (reading, writing, speaking).
Advanced user or administrative experience with Windows Server (2016/2019/2022/2025) and Windows 10/11.
Practical knowledge of TCP/IP networking, firewall configuration, NAT, ports, DHCP, and DNS troubleshooting.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in virtualization backup environments, especially involving VMware ESX(i), Microsoft Hyper-V, and Microsoft Exchange Server administration (preferred but not mandatory).
Capable of quickly understanding complex technical information and explaining it to customers clearly.
Comfortable owning technical issues end-to-end in a fast-paced, customer-facing support role involving troubleshooting and cross-product coordination.