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Tier-1 employer, mid-level BI/ITSM role with common skills and metro location drives high competition.
Strong ServiceNow/ITSM and observability focus reduces cross-industry transferability.
Multiple mandatory technical skills and explicit 5–8 years experience increases shortlisting strictness.
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Deliver proactive, data-driven insights for IT Service Management by blending multiple data sources and building visualizations in Qlik/Tableau/ServiceNow.
Develop and maintain standardized KPIs (e.g., MTTR, lifecycle measures, backlog health) with trusted data quality controls and documentation.
Automate reporting and alerts, and partner with Service Owners and Technology teams to translate business questions into actionable analysis and influence decisions.
Experience with ServiceNow Performance Analytics, APIs/integrations, or data engineering exposure.
Hands-on skills in Python scripting for automation and advanced analytics.
Strong expertise with dashboard tools such as Qlik and/or Tableau including data modeling and performance optimization.
Work Experience Required: 5–8 years relevant experience including database setup/support and ITSM process knowledge.
Experienced in integrating and reconciling data from multiple operational ITSM sources including ServiceNow and observability tools like Splunk or Dynatrace.
Skilled in transforming complex technical data into clear, actionable insights for both technical and non-technical stakeholders, influencing governance outcomes.
Comfortable working at the intersection of IT operations, data engineering, and analytics to drive service performance improvements in a large financial services environment.