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Tier-1 brand plus a generalist mid-level customer-marketing role increases candidate competition.
Prefers B2B tech customer-marketing experience, making cross-industry transferability moderate.
Requires demonstrable B2B customer-marketing or advocacy experience but has no hard years or certification filters.
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Lead creation and management of customer case studies, testimonials, and video stories to showcase customer success and support Sales and Marketing.
Build and maintain strategic relationships with key customers to secure and manage public storytelling partnerships.
Manage sales reference process and customer marketing systems, ensuring accurate records and effective matching of customer advocates to sales opportunities.
Experience in customer marketing, case studies, advocacy content, PR, comms, or content marketing within B2B tech or comparable storytelling experience.
Exceptional written and verbal communication skills across multiple organizational levels including C-suite.
Proficiency with AI-assisted and CRM tools such as Claude, Notion, Deeto, Salesforce, or similar.
Work Experience Required: Not explicitly mentioned in the JD.
Operates effectively as an individual contributor with high ownership in a fast-moving, cross-functional team environment.
Strong relationship-builder trusted by both customers and internal stakeholders including Sales, Customer Success, and Community teams.
Skilled storyteller with strategic judgment on prioritizing impactful customer narratives and sustained customer engagement.