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Mid-level, common branch operations role with moderate bank brand leads to medium candidate competition.
Banking-specific KYC, RBI compliance, and branch controls make background fit highly industry-specific.
Explicit 3–9 years plus mandatory branch operations and compliance experience creates moderate shortlisting strictness.
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Manage daily branch operations including cash handling, clearing, account opening, and service request processing.
Ensure compliance with KYC/AML, RBI guidelines, audit norms, and prepare for audits/inspections with timely resolution of observations.
Track and improve service metrics (TAT, FTR, complaints), cross-sell insurance/investments, activate digital banking for new customers, and train frontline staff on process and compliance updates.
3 to 9 years of branch operations experience.
Graduate degree required.
Banking certifications preferred; JAIIB/CAIIB certifications preferred but not mandatory.
Work Experience Required: 3 to 9 years in branch operations.
Experienced in branch operations with strong compliance and audit management skills.
Capable of managing operational controls including cash, vault, ATM, locker, and reconciliation activities.
Skilled in customer service metrics tracking, issue resolution through root cause analysis, and cross-selling financial products.