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Common mid-level banking ops role with broad requirements and 3–9 year range increases competition.
Bank-specific KYC/AML, RBI compliance and branch processes make cross-industry transfer difficult.
Explicit 3–9 years requirement and banking compliance experience moderately tighten screening.
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Own and manage all daily branch operations including cash handling, clearing, account opening, and service requests.
Ensure compliance with KYC/AML regulations, RBI guidelines, audit norms, and maintain audit-ready records.
Collaborate with sales and service teams to improve customer experience and achieve service metrics such as TAT, FTR, and complaint resolution.
3 to 9 years experience in branch operations.
Graduate degree mandatory; Banking certifications preferred.
Preferred certifications: JAIIB/CAIIB.
Must ensure KYC accuracy and CKYC uploads as per regulatory standards.
Experienced in managing branch-level operational controls and audit compliance within banking.
Capable of driving process improvements through root cause analysis and cross-functional collaboration.
Familiar with digital banking activation and cross-selling insurance/investment products at branch level.