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Metro Bangalore and a generalist software title increase competition despite seniority and embedded/DevOps specialization.
Requires embedded, safety-critical, and cloud-edge experience, so background fit is highly industry-specific.
Explicit 8+ years plus required embedded, Linux, Kubernetes, and DevOps skills make filters highly strict.
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Support software-product engineering engagement by acting as a technical interface across customer support, engineering, product, and delivery teams.
Manage technical case intake, issue triage, diagnostic data collection, reproduction, and resolution planning within customer-defined tools and workflows.
Coordinate with multiple technical teams (Level 1, Level 2, engineering, DevOps, testing) to support issue analysis, escalation, defect identification, and contribute to knowledgebase and process improvements.
8+ years of experience in troubleshooting software-product support across embedded systems, Linux, real-time or cloud-edge software environments.
Experience working with logs, configurations, diagnostics, reproduction scenarios, and technical case documentation.
Familiarity with Git, Kubernetes, container orchestration, DevOps tooling, ITSM or case-management tools, and customer-defined support workflows.
Strong written and verbal communication skills to engage with engineering, support, delivery, and customers.
Experienced in customer-facing product technical services focusing on triage, diagnostics, and escalation support.
Background in embedded software, real-time OS, Linux kernel, device drivers, or similar platform support environments.
Knowledge of C/C++, Python, shell scripting, debugging tools, networking, and software development lifecycle, preferably with experience in regulated or safety-critical software domains.