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Mid-level generalist devops role in Bangalore with broad skills and known employer increases competition.
Requires embedded, real-time, Linux and cloud-edge expertise, making cross-industry transferability low.
Explicit 5+ years plus mandatory embedded/Linux/platform and escalation skills increases shortlisting strictness.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including diagnostics, issue reproduction, root cause analysis, and workaround assistance.
Support complex customer environments, document solutions, mentor support engineers, and contribute to process improvements and customer success.
Escalate defects, product issues, security concerns, and certification/compliance questions through defined channels while operating within role boundaries without making architectural or compliance decisions.
5+ years of experience in troubleshooting and support across embedded systems, Linux, real-time systems, cloud-edge platforms, development tools, networking, and software integration.
Proficiency with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
Experience with case management, ITSM tools, support workflows, escalation procedures, customer communications, and knowledge documentation.
Work Experience Required: 5+ years; Notice Period: Not explicitly mentioned in the JD.
Background in providing technical support or escalation engineering in embedded software or platform support roles.
Experience supporting regulated customer environments with security, compliance, certification, or data-sovereignty requirements.
Strong analytical skills to troubleshoot across software, platform, and integration layers and ability to document and mentor within support processes.