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Specialized embedded/Linux/Kubernetes support reduces applicant pool, but Bengaluru metro and mid-level seniority keep competition moderate.
Embedded, real-time and regulated platform support skills are highly domain-specific, limiting cross-industry transferability.
Explicit 5+ experience plus mandatory embedded/Linux and Kubernetes skills make shortlisting moderately strict.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including case triage, troubleshooting, diagnosis, root cause analysis, and workaround development.
Support complex customer environments by reproducing issues, documenting solutions, mentoring support engineers, and escalating defects or security concerns as per customer protocols.
Operate within defined support boundaries without making architectural decisions or unauthorized changes and contribute to process improvement and customer success outcomes.
Minimum 5 years of experience in troubleshooting and support across embedded systems, Linux, real-time systems, cloud-edge platforms, and software integration.
Strong technical skills in analyzing logs, configurations, customer scenarios; familiarity with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
Experience with case management, ITSM tools, support workflows, escalation procedures, and customer communications.
Work Experience Required: Minimum 5+ years as explicitly mentioned in the JD. Notice period: Not explicitly mentioned in the JD.
Experienced in product support, escalation engineering, technical account support, or embedded/platform software support within regulated environments requiring security, compliance, certification, or data-sovereignty adherence.
Comfortable providing deep technical troubleshooting across integration layers in complex customer environments including lab, certification, and platform contexts.
Familiar with Linux kernel, BSPs, device drivers, simulation tools, cloud-edge platforms or real-time operating systems indicating ability to handle advanced embedded and platform support challenges.