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Metro-based, generalist NOC operations manager with remote team and moderate employer brand produces medium competition.
Domain-specific NOC, managed-services and Windows/Wintel technical experience limits cross-industry transferability.
Explicit 8+ years, 3+ people management, and mandatory technical NOC skills enforce high shortlisting strictness.
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Lead and manage a 24x7 remote IT operations team supporting global MSP customers focusing on performance, operational governance, and service quality.
Own customer escalation handling including executive communications and root cause analysis with corrective and preventive action governance.
Drive a Quality-First and Automation-First culture, leveraging data, technology, and continuous improvement initiatives to enhance customer outcomes and operational efficiency.
8+ years in IT Operations, NOC, Service Desk, Managed Services, or Infrastructure Support.
3+ years people management experience leading technical operations teams.
Strong technical skills in Windows/Wintel infrastructure, Active Directory, Networking, Virtualization, Monitoring, and Incident Management.
Proven experience managing customer escalations, root cause analysis processes, and operational governance.
Experienced leader capable of managing large, distributed technical teams in a 24x7 operational environment.
Strong operational owner with expertise in incident and case management across complex IT infrastructure.
Demonstrated success driving quality culture, automation adoption, and continuous operational improvements using data and cross-functional collaboration.