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Tier-1 brand, common Operations Manager title, and mid-level generalist profile increase competition.
Strong pensions, benefits, and banking controls focus limits cross-industry transferability.
Requires SME-level pensions and benefits expertise and banking controls, enforcing strict domain-specific shortlisting.
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Design, implement, and manage employee training, development, onboarding, coaching, and mentoring programmes for the bank.
Collaborate with HR and managers to analyse organisational development needs and deliver classroom and digital training content with measurable success metrics.
Lead and advise on operational effectiveness, risk mitigation, policy development, and stakeholder engagement across benefits and pensions operations.
Degree qualified or equivalent professional qualifications or demonstrable equivalent experience.
Experience in Benefits governance, controls, risk management, and pensions & benefits operations.
Proven people management skills including performance, motivation, and development.
Work Experience Required: Not explicitly mentioned in the JD.
Subject matter expert in pensions and benefits operations with ability to manage multiple priorities and projects effectively.
Strong communication, negotiation, and stakeholder management skills including influencing senior stakeholders.
Experience working within HR operational or service delivery environments in complex organisations, preferably with numerate or HR-related degree.