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Mid-level fullstack support role with common title, metro location and broad skillset increases applicant competition.
Production support focus with .NET/React and observability skills requires some domain-specific experience.
Mandatory 5+ years support experience plus required .NET and React skills create strict shortlisting filters.
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Own rapid triage, prioritization, and incident management during high-severity events in a web application support environment.
Execute root-cause analysis and restoration across the full application stack including frontend, backend, APIs, infrastructure, using observability tools like Kibana, Dynatrace, CloudWatch, and Grafana.
Collaborate cross-functionally with development, DevOps, security, and vendors to resolve issues, maintain runbooks, and enhance service quality via automation and process improvements.
Bachelor's degree in computer science, information technology, or related field.
5+ years experience supporting web applications, with advanced .NET Core API design expertise.
3+ years experience supporting JavaScript with React v18+ or equivalent modern patterns.
Effective verbal and written communication skills are mandatory.
Location: Pune, India.
Languages: English proficiency at C1 Advanced level.
Experienced in incident ownership with strong skills in triage and post-incident documentation for production support.
Practical knowledge of full-stack application architecture including UI, backend, APIs, databases, orchestration, and observability tooling.
Capable of leading cross-team collaboration and driving service quality through automation, monitoring enhancements, and continuous improvement initiatives.