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Mid-level metro role with specific embedded/Linux support skills and moderate employer brand.
Highly domain-specific embedded, real-time Linux and cloud-edge skills limit cross-industry transferability.
Explicit 5+ years plus mandatory embedded/Linux, C++/Python, Kubernetes, and support tool skills.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including diagnostics, issue reproduction, root-cause analysis, and workarounds.
Support complex customer environments such as lab, integration, platform, and certification contexts as per customer-defined support systems and processes.
Document solutions, mentor support engineers, improve processes, and escalate defects or compliance issues through approved channels without making architectural or compliance decisions.
5+ years of experience in technical support or related roles.
Strong troubleshooting and analytical skills in embedded systems, Linux, real-time systems, cloud-edge platforms, networking, and software integration.
Familiarity with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
Experience with case management, ITSM tools, support workflows, escalation procedures, and customer communication.
Experienced in supporting embedded software, platform, or cloud-edge environments with exposure to security, compliance, and certification requirements.
Capable of operating within defined role boundaries, handling advanced troubleshooting but not making architectural or certification decisions.
Skilled at documenting knowledge, mentoring peers, and contributing to customer success and process improvements.