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Senior niche embedded/cloud-edge DevOps role reduces applicant density despite metro location.
Role requires domain-specific embedded/Linux and cloud-edge expertise, limiting cross-industry transferability.
Explicit 8+ years requirement plus mandatory Linux, embedded, Kubernetes and DevOps tooling skills.
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Support technical case intake, triage, diagnostic data collection, issue reproduction, and resolution planning for embedded, Linux, cloud-edge, and software product environments.
Coordinate across customer support, engineering, product, and delivery teams to enable issue analysis, escalation, and defect identification.
Contribute to knowledge documentation, troubleshooting playbooks, process improvements, and customer success outcomes within defined tools, workflows, and governance models.
8+ years experience in software-product support, embedded systems, Linux platforms, real-time systems, or cloud-edge software environments.
Strong troubleshooting skills including working with logs, configurations, system diagnostics, reproduction scenarios, and technical case documentation.
Familiarity with Git, Kubernetes, container orchestration, DevOps tooling, ITSM or case-management tools, and customer-defined support workflows.
Strong written and verbal communication skills to engage engineering, support, delivery, and customer-facing stakeholders. Notice period: Not explicitly mentioned in the JD.
Experienced in customer-facing product technical service delivery, triage, diagnostic support, and escalation in complex software/hardware environments.
Knowledgeable in embedded software, real-time OS, Linux kernel, device drivers, and software development lifecycle with some programming/scripting skills (C/C++, Python, shell).
Prior background in regulated, safety-critical, automotive, aerospace, industrial, telecom, or intelligent-edge software environments is preferred.