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Metro location, mid-level (5+ years), generalist platform title, and broad skillset make competition high.
Role requires embedded, real-time Linux and cloud-edge platform expertise, making cross-industry fit limited.
Explicit 5+ years and mandatory embedded/Linux/Kubernetes skills create high shortlisting strictness.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments, including case triage, diagnostics, troubleshooting, root cause analysis, and workaround development.
Support complex customer environments including lab, integration, platform, and certification contexts as per customer processes.
Document solutions, mentor support engineers, contribute to process improvements, and escalate issues following customer-defined channels without making architectural, compliance, or security decisions.
5+ years of experience in technical support or related roles involving embedded systems, Linux, real-time systems, cloud-edge platforms, and software integration.
Proficiency with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
Strong troubleshooting and analytical skills, including log analysis, configuration review, and scenario reproduction.
Work Experience Required: 5+ years
Experienced in product support, escalation engineering, technical account or embedded software/platform support in regulated environments requiring security and compliance adherence.
Skilled in analyzing complex technical symptoms and environments, with ability to communicate effectively within ITSM frameworks and customer workflows.
Comfortable operating within defined role boundaries without making architecture or compliance decisions, focusing on delivering L1/L2 support and mentoring peers.