Senior Lead, Software Engineering - Development

Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including diagnostics, issue reproduction, root-cause analysis, workaround assistance, and case documentation.

Support complex customer environments and escalate defects, product issues, security concerns, and certification/compliance questions using prescribed customer channels.

Develop knowledge resources, mentor junior support engineers, contribute to process improvements, and maintain communication within customer-defined standards.

Minimum 5 years of relevant experience in troubleshooting embedded systems, Linux environments, real-time systems, cloud-edge platforms, and software integration.

Strong skills with tools and languages including C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.

Experience with case management, ITSM tools, support workflows, escalation processes, and customer communications.

Work Experience Required: Minimum 5+ years explicitly mentioned. Notice period: Not explicitly mentioned in the JD.

Experienced in product support, escalation engineering, or technical account/platform/embedded software support in regulated environments with security, compliance, and certification requirements.

Capable of advanced troubleshooting and root-cause analysis across software, platform, and integration layers in customer-specific complex scenarios.

Skilled at operating within defined role boundaries without making architectural or product commitments, and able to escalate issues appropriately.