Senior Associate II, Software Engineering - Development

Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including triage, diagnostics, troubleshooting, root cause analysis, workaround development, and escalation.

Support complex customer environments such as lab, integration, platform, and certification contexts, ensuring compliance with customer processes.

Document solutions, develop knowledge resources, mentor support engineers, and contribute to process improvement and customer success outcomes.

At least 5 years of experience in troubleshooting embedded systems, Linux environments, real-time systems, cloud-edge platforms, development tools, networking, and software integration.

Strong skills analyzing logs, configurations, technical symptoms, and environment-specific data with tools like C/C++, Python, shell scripting, Git, Kubernetes, containers, and embedded development tools.

Experience with case management, ITSM tools, support workflows, escalation procedures, customer communication, and knowledge documentation.

Work Experience Required: Minimum 5+ years; No explicit notice period or degree requirement mentioned.

Experienced in product support, escalation engineering, technical account support, embedded software or platform support in regulated or complex customer environments.

Familiarity with Linux kernel, device drivers, BSPs, simulation tooling, cloud-edge platforms, and real-time operating systems suggests a strong technical depth in embedded and platform software.

Operates well within defined role boundaries, focusing on escalation and support rather than architectural or compliance decision-making.