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Moderate brand, mid-level generalist role, and non-metro location create medium competition.
Production support skills transferable broadly, but healthcare/regulatory preference raises fit sensitivity to medium.
Explicit 6-10 years plus required production-sustainment leadership and domain experience increases shortlisting strictness.
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Lead technical investigations and sustainment of complex healthcare software systems, ensuring technically sound and actionable resolutions.
Drive continuous improvement of engineering triage operations through process optimization, automation, metrics analysis, and cross-team collaboration.
Own dashboards, reporting, and leadership communication for production analysis and technical triage performance, while managing and developing the engineering triage team.
Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
6-10+ years of experience in software engineering, production support, systems analysis, or related technical roles with demonstrated team leadership or management.
Experience with complex production systems involving multiple technologies, integrations, databases, and legacy components.
Role based in Vadodara, India as a permanent work-from-office. Notice period: Not explicitly mentioned in the JD.
Experienced technical leader comfortable navigating and troubleshooting legacy healthcare software systems with a strong understanding of software architecture and data analysis.
Data-driven with proven ability to use operational metrics to influence cross-functional process improvements without direct authority.
Leadership style focused on coaching, developing engineers, and balancing technical expertise with effective communication for diverse stakeholder groups.