Back
Generalist operations team-lead title and known Rocket brand increase applicant density.
Requires U.S. mortgage claims domain expertise, limiting transferability across industries.
Mandatory U.S. mortgage domain experience, team-handling requirement, and background verification raise filter strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and manage a team of 10-15 operations members supporting U.S. mortgage claims processes, ensuring alignment with productivity, quality, and compliance targets.
Oversee daily workflow, delegate tasks, monitor performance metrics, and ensure adherence to service level agreements and audit readiness.
Drive process improvements and manage team development through coaching, performance discussions, and engagement initiatives.
Minimum 2 years of team handling experience in an operations environment.
Prior experience in U.S. mortgage domain, specifically in claims-related processes is mandatory.
Ability and willingness to work night shifts as per business needs.
Required employment documentation and successful completion of third-party background verification.
Experienced leader capable of managing compliance-driven, audit-sensitive operations with a focus on continuous process and quality improvements.
Strong operational management skills including workflow tracking, capacity planning, and performance coaching in a fast-paced environment.
Demonstrated ability to engage and develop a team while maintaining operational stability under pressure.